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General Information

Contacts

The Account Manager is the primary contact for all Customer project needs.  If you do not know who your Account Manager is, our receptionist can direct you.  If you do not have an Account Manager, one will be assigned.

Lead Times

The following are average lead times.  Please consult Account Manager for time sensitive projects.

  • Quotes - Lead time is 24-48 hours, depending on the complexity of the project. 
  • Art Concepts - Lead time is 5-7 working days.
  • Emblem Tools/Dies/Molds - lead time is 2-3 weeks.
  • Ring Molds - 4 weeks.
  • Lead Strike/Proof - Available upon completion of tooling.
  • Proof Sample - Available one week after completion of tooling.
  • Import Tools and Samples - 2-2.5 weeks.
  • Production - Standard domestic production time is 4 weeks.  Import orders are 5 weeks.

Price Adjustment Factor (PAF)

Pricing on quotes will be valid for 3 months from the date of the quote with exception of diamond and precious metal markets.
Precious metal prices change regularly.  Therefore, quotes for precious metal products will state the "Market Price" that the quote is based on, and an adjustment factor to advise you how to calculate the amount of change to the price of that item, based on future Market Prices.

File Format & Art Concept Costs

Art designs can be turned around much faster, and the integrity of a company’s logo maintained, if our Design Dept. gets the original logo in a useable file format and at a high enough quality that they can use.  

What do we mean by a high quality, acceptable file format?  Here are some tips:

  • Best File Format vector art saved as a .pdf, .eps, or .ai file
  • Other Acceptable File Formats- .psd or .tif files of 300 dpi or greater
  • Red Flag File Formats - .jpg, .gif, or .png files - These file formats generally indicate the image was downloaded from the internet, are low quality and will be grainy and need to be recreated by our Design Dept.

Art Concept Costs – Art fees may apply depending on the type of product, the quantity of concepts and complexity of the project.  Please discuss your specific project needs with your Account Manager.

Intellectual Property

 By submitting to Dion any art concept or design (“Submitted Design”), the Customer represents and warrants that it currently owns, or has rights sufficient to authorize Dion’s use and/or reproduction of,  any and all intellectual property incorporated in the Submitted Design, that the Submitted Design does not infringe any trademark, copyright, design patent or other intellectual property right of anyone else, and that there are no known claims adverse to its ownership of the Submitted Design.  Dion assumes no liability for trademark, copyright, design patent or other intellectual property in relation to its use or reproduction of the Submitted Design.

Indemnification

 The Customer shall, at its expense, defend, indemnify and hold harmless Dion, its parents, subsidiaries and assigns and their respective officers, directors, employees and agents from and against any loss, liability, claim, or demand, including reasonable and actual attorneys’ fees, incurred by Dion as a result of the Customer’s breach of a representation, warranty, covenant or other obligation contained in the Quote, Acknowledgement, Invoice and Terms & Conditions, and any and all claims for damage or injury which may arise in connection with the manufacture, sale or use of any Dion product incorporating the Submitted Design provided any of the foregoing are reduced to a final judgment or settled, and further agrees to tender defense and, at its option, settle any claim, lawsuit or administrative action which may arise in connection with the manufacture, sale or use of any Dion product incorporating the Submitted Design, provided that Dion gives notice of, and reasonable cooperation with respect to the alleged claims for which such liability may arise.

Warranty

All Dion products are warranted for life to be free of manufacturing defects or they will be repaired or replaced at no charge, excluding damage as a result of normal wear and tear or abuse.

Tooling Service Fee
Die, tool and/or mold fees are service fees. Payment of service fee does not convey ownership. All dies/tools/molds or materials necessary for the manufacture of products ordered shall remain the property of Dion, and as such are guaranteed to remain available for your exclusive and continued use unless conditional use arrangements have been made at time of order. Dion further guarantees the working condition of dies/tooling/molds made by Dion as long as they remain on our premises.  We reserve the right to dispose of any dies, tools or molds without notice if a period of 5 years has elapsed without a reorder, or we have not been notified to hold them for a longer period.

Die Service fees vary. Simplicity or complexity of the design, medal, coin, buckle or medallion size and depth of relief are several of the variables at play.  Please discuss specific project with your Account Manager to determine exact costs.

Packaging

Standard packaging is individual polybag unless otherwise indicated.

Over/Under

Precious metal items will be shipped at exact P.O. quantity.

Base metal items will be considered complete at +/- 5%.  We will invoice the quantity shipped.

Terms and Conditions

The Acknowledgement, Invoice and Terms & Conditions, together with all relevant drawings and specifications, constitute the entire agreement between the Purchaser (herein referred to as “Customer”) and E.A. Dion, Inc. (herein referred to as “Dion”).

Changes or cancellations of Customer purchase orders in process will be subject to costs incurred to date.

Any date of delivery furnished by Dion to Customer is determined from the date of Dion’s receipt of Customer’s purchase order and its agreement to payment terms as shown below.  The date is only an estimate of the date of delivery and is not a guarantee of a particular delivery date, unless agreed to in writing.  Dion shall not be liable for a failure or delay in shipment

All Dion products will be shipped by whatever means and carrier that Dion considers the most appropriate method of transportation, unless otherwise directed by Customer.  Standard shipping is United Parcel Service (UPS) Ground.  Charges, including insurance coverage, will be added to Customer’s invoice.  Dion’s UPS Shipping program offers an insurance limit that far exceeds the limits for shipping jewelry via normal UPS rates.  If Customer desires to use their own shipper number, or an alternative shipping method, please alert your Account Manager.  If using Customer’s shipping number, risk of loss shall pass to Customer upon delivery by Dion to the carrier.  If using Dion’s shipping number, risk of loss shall pass to customer upon delivery by carrier to the destination.

Errors or omissions in any Dion quotation, acceptance, specification or other document shall be subject to correction at Dion’s discretion.

Customer agrees to pay all costs and expenses, including, without limitation, reasonable attorney’s fees and expenses incurred, or which may be incurred, by Dion in connection with the enforcement of the Acknowledgement, Invoice and Terms & Conditions.

The language of all parts of the Acknowledgement, Invoice and Terms & Conditions will in all cases be construed as a whole in accordance with its fair meaning and not strictly for or against any party hereto.  If any provision hereof shall at any time be declared illegal and/or unenforceable between the parties hereto by a final decree of a court of competent jurisdiction, or by statute, then said part, and that part only, shall be deemed invalid and inoperative between the parties, it being understood and agreed that said remaining parts shall retain full force and effect between the parties.

The Acknowledgement, Invoice and Terms & Conditions contain the entire understanding between the parties and supersede all prior communications and understandings with respect thereto.  The Acknowledgement, Invoice and Terms & Conditions may not be superseded, amended, or modified except by a writing signed on behalf of all parties. Customer expressly agrees to these Terms and Conditions.

Payment Terms and Credit Applications

Payment terms are net 30/no discounts unless otherwise covered by special quotation. All payments to be in US funds. Credit Check required prior to production scheduling.

Credit card payments are subject to a 3% service charge.

Any balance due which is not paid within thirty (30) days shall bear interest at the rate of one and one-half (1.5%) percent per month on the unpaid balance. 
If Dion shall commence any action to collect amounts due, Customer shall indemnify and hold harmless Dion from any and all costs or expenses of collection, including, but not limited to, reasonable attorney’s fees.

Any and all claims regarding quality and/or quantity of shipments must be made within 2 business days of receipt of merchandise.

Credit applicants authorize Dion to verify all information provided on the application, including running credit reports, contacting references, etc.  All information obtained will be held in the strictest confidence.

Accounts needing a credit limit of $10,000 or more may be required to provide additional financial information to allow account approval.

Personal Guarantees or Bank Letters(s) of Credit may be required for orders over $10,000.

Accounts more than 15 days past due (45 days from original invoice date) may be placed on COD status without notice, until a satisfactory resolution is reached.

Certain orders may require a deposit with order and are not cancelable.

In the event of default, collection costs and/or attorney fees will be borne by the Customer.

Conflict Diamonds Statement

The often-cited definition of conflict diamonds is the 15 year old United Nations definition of:

“Diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognized governments, and are used to fund military action in opposition to those governments, or in contravention of the decisions of the UN Security Council.”

The adoption (August 2003) of the Kimberley Process (www.kimberleyprocess.com) by the United Nations was a catalyst for the global diamond industry to pledge:

  • Include a written guarantee on all invoices that the diamond goods were “Conflict Free”
  • Adopt a code of conduct to prevent the buying or selling of conflict diamonds
  • Train selling staff about government policies and regulations concerning conflict diamonds
  • Keep records of all invoices and have them audited every year

The Kimberley process requires participating governments (74) to ensure that each shipment of rough diamonds be exported/imported in a secure container, accompanied by a uniquely numbered, government validated certificate stating that the diamonds are from a source free of conflict.

These efforts, while attempting to regulate the sale of conflict diamonds, do not prevent the integration of conflict diamonds into the markets. Diamonds are easily transported over national borders and sold. Conflict diamonds are still being sold today in the US and internationally as clean diamonds. Additionally, the narrow UN definition, as represented by the Kimberley Process, does nothing to address other human rights violations, state-sanctioned violence or environmental impacts.

Conflict Free Diamonds

Conflict free diamonds are guaranteed to originate from ethical and environmentally responsible sources. Conflict Free Diamonds are:

  • High quality natural diamonds that come from ethical sources with minimal environmental impact and fair labor
  • Independently traced from their country and mine of origin with certification available.
  • Require the origin to be free from violence, human rights abuses, child labor or environmental destruction

Almost all Conflict-Free Diamonds today originate from Canada (Diavik & Ekati Diamond mines as example) and are verifiable through an independent body, such as CanadaMark, The Canadian Diamond Code of Conduct, or the government of the Northwest Territories.

Social Accountability Statement

E.A. Dion, Inc. has delivered quality service and products to its client base since its founding in 1968 by adhering to three core principals.

First Principle: We provide our distributors with top of the industry service levels and products.

Second Principle: E.A. Dion, Inc. places the utmost importance on servicing not only our distributors but also our employees. Success is delivering distributor satisfaction while improving the quality of the work atmosphere for our employees.

Third Principle: We abide by the legal standards established in the United States of America. While the adherence to and understanding of legal and illegal activities is important - so is the understanding of right and wrong. We will not further our growth by committing acts that are wrong.

E.A. Dion, Inc. will conduct its business in a manner that reflects these three basic principles and the resulting fundamental values.

1. COMPLIANCE WITH APPLICABLE LAWs

E.A. Dion, Inc. complies with the legal requirements and standards of the industry under the laws of the United States of America. Further, all products produced at E.A. Dion, Inc. comply with consumer product safety requirements of the United States and Canada and their territories. No merchandise sold by E.A. Dion, Inc. infringes the patents, trademarks or copyrights of others.

EMPLOYMENT

E.A. Dion, Inc. is a success because its employees are considered critical to our success and a strong level of teamwork has developed within the company. E.A. Dion Inc. meets the following terms and conditions of employment:

Compensation

We fairly compensate our employees, providing wages and benefits which are in compliance with local standards and national laws.

Hours of Labor

E.A. Dion, Inc. maintains reasonable employee work hours in compliance with local standards and applicable national laws. Employees shall not work more hours in one week than allowableunder applicable law, and shall be compensated as appropriate for overtime work. Employees are permitted reasonable days off (which we define as meaning at least one day off for every seven-day period - in other words, the employee would work six days and have at least one day off during a seven day period) and leave privileges. E.A. Dion, Inc. maintains employment on a voluntary basis. Forced or prison labor is not tolerated.

Child Labor

E.A. Dion, Inc. does not tolerate the use of child labor in the manufacture of products it sells. We do not utilize any manner of child labor and will not accept products from Vendor Partners that utilize in any manner child labor in their contracting, subcontracting or other relationships for the manufacture of their products. A "Child" for purposes of determining use of illegal child labor, is anyone who is:

a.) Less than 15 years of age; or

b.) Younger than the compulsory age to be in school in the country in which the Vendor Partner is doing business, if that age is higher than 15.

Discrimination/Human Rights

E.A. Dion, Inc. believes that all terms and conditions of employment should be based on an individual's ability to do the job, not on the basis of personal characteristics or beliefs. E.A. Dion, Inc. has a social and political commitment to basic principles of human rights and to not discriminate against employees in hiring practices or any other terms or conditions of work, on the basis of race, color, national origin, gender, religion, disability, sexual orientation or political opinion.

2. WORKPLACE ENVIRONMENT

E.A. Dion, Inc. maintains a safe, clean, healthy and productive environment for its employees and will not do business with any Vendor Partner which provides an unhealthy or hazardous work environment, or which utilizes mental or physical disciplinary practices.

3. CONCERN FOR THE ENVIRONMENT

We believe it is our role to assist in protecting our environment. We encourage our distributors and employees to always Reduce, Reuse, and Recycle. We strive to reduce excess packaging and to use recycled and non-toxic materials whenever possible.

Memorandum of Understanding (MOU)

Further, all products produced for E.A. Dion, Inc. must, at a minimum, comply with consumer product safety requirements of the United States and Canada and their territories. If, however, the industry standards exceed the country's legal requirements, E.A. Dion will favor Vendor Partners who meet such industry standards. Vendor Partners shall comply with all import requirements of the U.S. Customs Service and all U.S. Government agencies. Necessary invoices and required documentation must be provided in compliance with U.S. law. Vendor Partners shall warrant to E.A. Dion, Inc. that no merchandise sold to E.A. Dion, Inc. infringes the patents, trademarks or copyrights of others. All merchandise shall be accurately marked or labeled with its country of origin in compliance with the laws of the United States and those of the country of manufacture. All shipments of product will be accompanied by the requisite documentation issued by the proper governmental authorities, including but not limited to Form A's, import licenses, quota allocations and visas and shall comply with orderly marketing agreements, voluntary restraint agreements and other such agreements in accordance with U.S. law. The commercial invoice shall, in English, accurately describe all the products contained in the shipment, identify the country of origin of each article contained in the shipment, and shall list all payments, whether direct or indirect, to be made for the merchandise, including, but not limited to, any assists, selling commissions or royalty payments. Backup documentation, and any E.A. Dion, Inc. required changes to any documentation, will be provided by Vendor Partners promptly.

EMPLOYMENT

E.A. Dion, Inc. is a success because its employees are considered critical to our success and a strong level of teamwork has developed within the company. E.A. Dion, Inc. expects the spirit of its commitment to be reflected by its Vendor Partners with respect to their employees. At a minimum, E.A. Dion Inc. expects its Vendor Partners to meet the following terms and conditions of employment:

Compensation

Vendor Partners shall fairly compensate their employees by providing wages and benefits which are in compliance with the national laws of the countries in which the Vendor Partners are doing business and which are consistent with the prevailing local standards in the countries in which the Vendor Partners are doing business, if the prevailing local standards are higher. 

Hours of Labor

Vendor Partners shall maintain reasonable employee work hours in compliance with local standards and applicable national laws of the countries in which the Vendor Partners are doing business. Employees shall not work more hours in one week than allowable under applicable law, and shall be compensated as appropriate for overtime work. We favor Vendor Partners who utilize less than sixty-hour work weeks, and we will not use suppliers who, on a regularly scheduled basis, require employees to work in excess of a sixty-hour week. Employees should be permitted reasonable days off (which we define as meaning at least one day off for every seven-day period - in other words, the employee would work six days and have at least one day off during a seven day period) and leave privileges.

Conflict Mineral Policy Statement

E.A. Dion, Inc. is committed to sourcing components and materials from companies that share our values regarding respect for human rights, ethics and environmental responsibility.

On August 22, 2012 the Securities and Exchange Commission ("SEC") published final regulations implementing the "conflict minerals" reporting obligations under section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act. The Dodd- Frank Act requires that all publicly traded companies subject to SEC rules report annually on the presence of certain minerals, characterized as conflict minerals, including tin, tantalum, tungsten or gold, in the products they manufacture or contract to manufacture, and demonstrate the proper level of due diligence in determining whether these minerals originated from the Democratic Republic of the Congo ("DRC") or an adjoining country or from scrap or recycled sources.

We are committed to complying with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas, as well as Section 1502 of the Dodd-Frank Act. As a result, Suppliers to E.A. Dion, Inc. are required to support our efforts in conducting a Reasonable Country of Origin Inquiry (RCOI) and documenting countries of origin for the tin, tantalum, tungsten, and gold that Dion purchases.

Environmental Statement

E. A. Dion, Inc. is dedicated to protecting our environment and the efficient use of E. A. Dion, Inc. is dedicated to protecting our environment and the efficient use ofresources. Environmental consideration is evident in our manufacturing facility and ourdaily activities. We are committed to minimizing the environmental impact of businessoperations through process and equipment such as:

  • LED lighting installed throughout the facility and activity-based lighting switches.
  • High efficiency air compressors.
  • Closed-loop plating systems, where all processed water is recycled and no water is released into the environment.
  • Paper recycling program.
  • Use of biodegradable packaging in all our shipping containers.
  • Manufacturing processes that minimize waste and other pollution.
  • Conducting business operations in compliance with all government and industry environmental standards.

Last updated August 2021

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